Privacy Policy

Privacy Policy

This Privacy Policy is the official privacy policy of Brewdy Coffee Co ABN 39 648 751 529 ("Brewdy", "we", "us" or "our") as required by the Privacy Act 1988 (Cth) (the "Act") and the Australian Privacy Principles (the "APPs"). It applies to all personal information we collect about individuals.

1. Collection of information

The kinds of personal information we may collect and hold include names, contact and identification details, and information about your transactions and orders with us. We collect this information when you contact us, create an account, place an order, join our mailing list, or otherwise deal with us. We usually collect personal information directly from you, but sometimes from third parties where necessary to process an order or enquiry.

2. How we hold your information

We hold personal information in physical and electronic form on secure systems, and we require our service providers to follow appropriate standards of security and confidentiality. We train our staff on handling personal information and restrict access to what is necessary for their role. We retain personal information for as long as required to provide our services and meet our legal and accounting obligations, and we safely destroy it when it is no longer required.

3. Use and disclosure

We use and disclose personal information to carry on our business and provide our products and services, including to process orders and payments, respond to enquiries, understand and meet customer needs, develop our products and services, deal with complaints, detect and prevent fraud, and meet legal and regulatory requirements. We may disclose personal information to our service providers (including IT, payment and delivery providers), our professional advisors, and regulatory bodies, and where required or authorised by law or where you have consented.

4. Direct marketing

We may use your personal information to send you marketing about our products and offers. You can opt out at any time using the unsubscribe link in our emails or by contacting us at info@brewdycoffeeco.com.

5. Cookies and our website

Our website uses cookies to help us analyse site usage and improve our online service. Cookies identify your device, not you personally. You can set your browser to refuse cookies, although some website functions may not work as a result. Our website may link to third party sites whose privacy practices we do not control.

6. Security

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. However, no transmission over the internet can be guaranteed to be completely secure, and you provide information to us at your own risk. We will never ask you by email or phone for your card or bank details except in connection with a purchase you are making with us. If you receive a suspicious request, please contact us to verify it before responding.

7. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable time, and no later than 30 days. We may need to verify your identity before providing access. If we decline a request, we will give you our reasons.

8. Overseas disclosure

We may use local and overseas cloud service providers to store information. Where we disclose personal information to overseas recipients, we do so in accordance with Australian Privacy Principle 8.

9. Complaints

If you have a complaint about how we handle your personal information, please contact us at info@brewdycoffeeco.com. We will acknowledge your complaint and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page, so please review it regularly.

11. Contact us

Brewdy Coffee Co
ABN 39 648 751 529
2/18 Duke Street, Sunshine Beach QLD 4567
Email: info@brewdycoffeeco.com